Important: These are the terms and conditions on which Aquababies Yorkshire provide swimming lessons to you, the customer. Please read them carefully as they may affect your legal rights. Your agreement with Aquababies Yorkshire will be considered in effect upon booking with the swim school. This booking may have been made in person, through email, or over the phone.

We offer a 48-hour full refund policy from point of booking if you do not accept these terms and conditions and wish to cancel your booking.

We require all parents and swimmers to agree and adhere to Aquababies Yorkshires Terms and Conditions and assume that you agree to these if you do not cancel within 48 hours of booking.

Term & Holiday Dates

Current and future term & holiday dates can be found on our website under the Term & Holiday Dates section. All dates are subject to pool availability, Aquababies Yorkshire reserve the right to amend the dates if necessary.

Booking

Bookings are taken on a first-come, first-served basis.  We require payment in full at the time of booking in order to secure your  place, or within 24hrs of reserving a place if it is not convenient to do so at the time. As demand is so high, prompt payment is advised to avoid losing your booked lesson.

If a child attends their first lesson with Aquababie Yorkshire and doesn’t enjoy their lesson, won’t get into the water, gets upset etc and a parent/carer decides to cancel their place we will issue a refund for the remaining lessons in the block.

PLEASE NOTE: Any further lessons with Aquababies Yorkshire are no-refundable.

Payments

Aquababies Yorkshire accept payment by cheque or cash on rebooking week or payment by bank transfer at all other times.

Note that, to reflect inflation and increases in our costs, we may need to increase our prices from time to time. We will never increase prices for bookings you have made and will only increase them on renewal. If we do increase prices on renewal, we will make this clear to you at that time.

Discounts

Families which have 3 or more siblings enrolled with Aquababies Yorkshire will receive a 15% discount. This is only for children that are immediate relatives and is not available to families that bring children which are cousins, family friends or other relations.

Illness and Medical

When you have booked in for lessons with Aquababies Yorkshire and therefore have accepted these terms and conditions, you are responsible (if you have answered ‘yes’ regarding any medical conditions) for checking with your doctor that there is no issue for your child to swim. Any medical conditions or any learning difficulties that may affect your child’s safety in the water must be disclosed to Aquababies Yorkshire. All information received is treated in confidence and with sensitivity.

Children should not swim if they are suffering from any infectious diseases. If in doubt, please seek advice from your doctor. We recommend that swimmers do not attend lessons if they have an ear infection, a heavy cold or sinusitis. In accordance with advice from the NHS, children must not swim if they have had a diarrhoeal illness, chicken pox, impetigo, conjunctivitis or a bad cold. It is advised that children suffering from verruca’s may swim if they are treating the affected area or wear a  verruca sock. Refunds are not given for lessons missed due to illness. If a swimmer has broken a limb, requires an operation or has a medical reason and will be off long term please contact us to discuss.

Changes to your booking

Occasionally we may need to change your lesson time if your child moves up or if we need to change a class.  If we are unable to offer you a suitable day/time, then we will refund the fees for the remainder of the term

To enable the smooth running of our classes we are unable to change lesson days as a one off.  If you wish to make a permanent change to the lessons booked, please liaise with Jennifer or contact us via email, Facebook or telephone. We will use all reasonable efforts to accommodate your change but make no guarantee that we will be able to do so.

If we can make the change to your booking, we will let you know about any variation in price. There may by additional charges if there are any extra lessons on your new day.

Aquababies Yorkshire reserves the right to change or cancel course dates if necessary. If we need to cancel classes for any reason, the lesson will be credited onto the pupil’s account or refunded if preferred.  Please refer to the credits section regarding this.

Cancellations & Refund Policy

Lessons are non-refundable, if you miss a class this cannot be refunded, re-arranged or carried over to the following term.

In the event of exceptional circumstances eg. long term illness when you will miss numerous classes, lesson credits may be granted. However, this is entirely at the discretion of Aquababies Yorkshire.

Adverse Weather

If we cancel lessons due to adverse weather conditions and the venue is inaccessible, the lesson will be credited on to your child’s account in line with our lesson credit policy or refunded if you don’t wish to book on the following term.

Valuables

Aquababies Yorkshire will not accept liability for the loss or damage to any personal effects brought to any of our lessons. Changing rooms are left unlocked for the duration of the hire period at Woodhouse Grove and there are other hirers using the building throughout. Please ensure that no valuables are left in the changing rooms or in the viewing area.

Pool Closure

Pool closures do occur occasionally, making it necessary to cancel lessons. Wherever possible, we will email, update our Facebook page or text you with as much notice as possible. It is the parent/guardian’s responsibility to ensure we have your up-to-date contact details on your child’s records.

Holidays

Our courses are planned in line with the local authority school term and we are unable to offer lesson credits, refunds or class changes should you wish to take a holiday during the term. Any lessons missed will be entirely at your loss.

Aquababies Yorkshire is under no obligation to refund lessons that may be missed due to adverse weather conditions local to yourselves preventing you from attending a scheduled class.

Re-booking

Swimmers currently enrolled with Aquababies Yorkshire will have priority to re-enrol for a new term. In order to secure your place for the new term, payment must be received in full no later than 7 days after rebooking week. This is always the last lesson of the current term.

We are unable to guarantee places for late payments.

If re-booking fees are not paid by the set deadline, any unsecured places are then deemed available and offered to pupils on the class change/waiting lists.

Staff

Our instructors are qualified, experienced swimming teachers with the relevant ASA certificate(s). We pride ourselves on our high teacher to swimmer ratio. To assist your child development our instructors will teach your child with an element of physical contact, all staff adhere to Child Protection Procedures and are DBS checked. If you do not wish for this to happen, please inform a member of staff. Aquababies Yorkshire reserves the right to replace advertised teachers or courses where unavoidable. If a teacher is unwell or cannot attend a session, we will endeavour to provide a cover teacher.

Pool Safety

In the event of any emergency the teachers will follow the pools emergency action plan (EAP). Should it be necessary to clear the pool, when the instruction is given, all swimmers will move to the side of the pool, leave the water and stand back from the edge of the pool. Should it be necessary to evacuate all spectators, swimmers and teachers from the building, no attempt should be made to recover possessions from the changing rooms or anywhere else in the building.

Supervision

All users of Woodhouse Grove School Pool are to abide by the individual rules of the location. Parents/guardians are responsible for their children at all times in the changing and entrance areas. Children should always be under the direct supervision of an adult and should never be left unattended. Children should be accompanied to and from the class by a responsible adult.  Children are not Aquababies Yorkshire’s responsibility until the teacher takes them for their lesson. Parents should remain in the vicinity of the pool when their children are swimming in case they need your attention.

Goggles

Once children progress, they will benefit from wearing goggles as they will spend more time learning front crawl with their head in the water.

We recommend that pupils  bring their own goggles that have been adjusted to fit properly at home to avoid distractions during the lesson.  Teachers are unable to spend time adjusting individual goggles as this takes up too much lesson time. Poor fitting goggles do hinder swimmers during the lesson and time is wasted if your child is constantly stopping to empty water and unable to see properly.

Please don’t rely on borrowing goggles from the poolside as they will not be a good fit for your child and will result in delayed progression. Eye infections such as conjunctivitis can be very easily transferred, so we strongly advise that you bring your own goggles. Aquababies Yorkshire may have some spare goggles at the poolside (subject to availability) but are not responsible for any resulting health issues or for ensuring they fit correctly before or during the lesson.

Photography

Please note that due to child protection regulations photography (including camera phones) and video filming are not permitted at any time during Aquababies Yorkshire’s lessons.

Lost Property

We will endeavour to help find any items lost property however Aquababies Yorkshire does not accept responsibility for any damage or loss of property left on the premises.

Behaviour Standards, Code of Conduct and Exclusions

  • Swimmers should make use of the toilet facilities and showers before their lesson as this helps to keep the pool clean and maximises their learning time.
  • Swimmers with long hair should ensure it is tied back off the face. Swim hats must be worn but please ensure these are well fitting and fitted ready for the start of a child’s lesson.
  • Shoes must not be worn on the poolside, please use blue pool shoe covers where available, alternatively remove outdoor footwear.
  • Any dirty shoes/boots should be removed before entering the changing rooms.  Outdoor footwear should not be worn in the shower area, please help us keep the facilities as clean as possible for the pool users.
  • To avoid distractions to the classes, please enter the poolside just a few minutes before your child’s lesson.  Whilst waiting please keep noise on poolside to a minimum.
  • Swimmers should only enter the water once their teacher has instructed them to do so.
  • The following behaviours are not allowed on poolside: running, diving, jumping, ducking, fighting, bombing, shouting, spitting and throwing items. A warning will be given for any of these behaviours, and if this persists you will be asked to leave.
  • Appropriate swimwear should always be worn  in the swimming pool and communal changing areas. Swimming shorts can be worn but please ensure they finish above the knee; long surf style shorts can prove a hindrance to a child’s development.
  • To avoid distractions parents/guardians are asked to leave poolside during the lessons and wait in viewing area, changing rooms or the vicinity of the pool building. We ask that parents/guardians do not interrupt or communicate with the teacher, distract the swimmers or approach the poolside, unless it is an emergency, as you may endanger the safety of the swimmers or other pool users.
  • Aquababies Yorkshire expects all students, parents and guardians to behave to an acceptable standard at all times. We reserve the right to exclude anyone who fails to maintain this standard. Every one of our students, teachers, other members of staff, parents and guardians deserve to be treated with respect, regardless of their age, gender, racial origin, disability, religious beliefs, sexual orientation, economic background or level of ability. We do not tolerate discrimination or bullying of any kind. Any verbal or physical act of aggression made by anyone towards a member of staff, student, parent or guardian will result in the exclusion of this person from the swim school.

Complaints

Aquababies Yorkshire is committed to providing the highest service possible, but we also understand that occasionally something may go wrong or you may be unhappy with the service provided. If at any point you are unhappy with the service provided, we would like to know so that we can address the issue as soon as possible. We view all feedback as valuable and important and we will use the feedback to improve the service that we provide.

To make a complaint please call Jennifer Hamilton on 07595 422079 or email info@aquababies-yorkshire.co.uk.

Child protection

Every member of staff at Aquababies Yorkshire has a duty to act if they suspect a child may be suffering from abuse or if a child, a parent or guardian makes a disclosure about abuse. Every member of the swim school has the opportunity to report any concerns and suspicions. Any concerns about a child in the swim school should be sent to: info@aquababies-yorkshire.co.uk.

Data Protection

All customer data acquired upon engaging with Aquababies Yorkshire and during the provision of our services, is solely used to communicate with customers, with information pertaining to their swimming lessons, and courses relevant to them and their location. Data collected is contained to; Parents full Names, Child’s full names, Dates of Birth, relevant medical information, email addresses, and mobile phone numbers, historic payments and historic swimming achievements. Parents and swimmers’ consent to Aquababies Yorkshire processing any personal data collected through the enrolment/re-enrolment process.

Once a customer decides to finish their lessons with Aquababies Yorkshire, they and their data will be removed from our system in line with GDPR. Under no circumstances will any customer information, be shared with external third parties.

Any customer who requests to be put on our waiting list is subject to all points in the above Data Protection section. Enquiries and subsequent contact data will exclusively be used for the purpose of communicating information relevant to our services only and will remain secure and private. Under no circumstances will any of this information, as with all customer data, be shared with third parties. Enquiry data may be acquired typically by Phone enquiries, Emails, Website, Facebook & Text message.

Changes to Terms and Conditions

Whilst we do operate as transparently as possible, it is sometimes not possible to notify customers about changes to our operating policies. As such, Aquababies Yorkshire reserves the right to change these terms and conditions without notice.

These terms and conditions are correct at time of publication.